Privacy Policy — How imajbet Protects Your Data

imajbet collects personal data from Members through several channels: directly from you during registration and account use, automatically through your interaction with the platform, and in limited cases from verified third-party sources for identity verification purposes.

1.1 Registration & Account Data

When you create a Member account on imajbet, we collect the following registration information:

• Full legal name — as it appears on your government-issued identity document.
• Date of birth — to verify that you meet the 18+ age requirement.
• Email address — used as your primary account identifier and for transactional communications.
• Mobile phone number — used for two-factor authentication (2FA) and account security notifications.
• Residential address — collected for KYC compliance and fraud prevention purposes.
• Username and password — your chosen account credentials. Passwords are stored as salted cryptographic hashes and are never readable by imajbet staff.

1.2 KYC Identity Verification Documents

As part of our Know Your Customer (KYC) process, we may request and retain copies of the following documents to verify your identity before processing withdrawal requests:

• National Identity Card (NID) or passport.
• Driver's licence (where applicable as a secondary identity document).
• Proof of address — a utility bill, bank statement, or official document dated within the last three months showing your name and residential address.
• Payment method verification — a screenshot or partial statement confirming ownership of the bKash, Nagad, Rocket, Upay, or bank account used for transactions.

1.3 Financial & Transaction Data

imajbet retains records of all financial transactions conducted through your account, including deposit amounts and timestamps, withdrawal requests and their processing status, bonus credits and wagering activity, and the payment methods (identified by masked account reference, not full credentials) used for each transaction. We do not store full mobile banking PINs, card numbers, or one-time passwords (OTPs) at any point.

1.4 Gameplay & Betting Activity

We collect records of your betting and gaming activity on the platform, including game sessions, bet amounts, outcomes, and win/loss records. This data is used for account management, dispute resolution, responsible gaming monitoring, and the personalisation of VIP loyalty rewards.

1.5 Technical & Usage Data

When you access imajbet, our servers automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, session duration, and clickstream data. This information is used for security monitoring, fraud detection, platform optimisation, and aggregate analytics.

1.6 Data from Third-Party Verification Services

In certain circumstances, imajbet may receive personal data about you from trusted third-party identity verification providers engaged to assist with KYC compliance. Any such data is received and processed strictly in accordance with this Privacy Policy and applicable data protection standards.

imajbet processes your personal data only for specific, clearly defined purposes. The table below summarises the key processing activities, the categories of data involved, and the legal basis for each activity.

imajbet does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

3.1 Payment Processing Partners

To process deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard, imajbet shares the minimum transactional data necessary with the relevant payment service providers. These providers process your payment data under their own privacy policies and are responsible for the security of data within their own systems. imajbet is not responsible for the data handling practices of third-party payment providers once data has been transmitted to them for transaction processing.

3.2 Identity Verification Providers

Where we engage third-party KYC and identity verification services to assist with document verification and age confirmation, we share the relevant identity documents and personal details with those providers solely for the purpose of conducting the verification. All such providers are contractually bound to process data only for the specified purpose and to maintain appropriate security standards.

3.3 Game Studio & Platform Providers

imajbet's casino and sports betting content is powered by third-party studios including Pragmatic Play, NetEnt, Microgaming, Spribe, Evolution Gaming, and Ezugi. When you access a game, limited technical session data (such as a session token and your account balance) is shared with the relevant game provider to facilitate gameplay. Game studios do not receive your full personal profile, payment details, or identity documents.

3.4 Legal & Regulatory Disclosure

imajbet may disclose personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where required to do so by applicable law, court order, or binding legal process. Where permitted by law, we will endeavour to notify the affected Member of any such disclosure request in advance.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of imajbet's business assets, personal data held by the platform may be transferred to the acquiring entity as part of that transaction. Members will be notified of any such transfer via the email address registered to their account, and the acquiring entity will be required to honour the terms of this Privacy Policy in respect of all transferred data.

imajbet uses cookies and similar browser-based storage technologies to ensure the platform functions correctly, to maintain session security, and to collect aggregate analytics data that helps us improve the user experience. A cookie is a small text file placed on your device by the imajbet web server when you visit the platform.

4.1 Types of Cookies We Use

4.2 Managing Your Cookie Preferences

You may configure your browser to refuse some or all cookies, or to alert you when a cookie is being set. Please note that disabling essential cookies will prevent you from logging into your imajbet account and using platform features that require an authenticated session. Instructions for managing cookies are available in the help documentation of all major browsers, including Chrome, Firefox, Edge, and Safari.

4.3 No Cross-Site Tracking

imajbet does not use third-party tracking pixels, social media widgets that report your browsing behaviour back to external platforms, or advertising retargeting technologies. The analytics tools we use operate on data collected solely within the imajbet domain and are not shared with external advertising networks.

imajbet implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. While no online platform can guarantee absolute security, we apply industry-standard best practices at every layer of our infrastructure.

5.1 Encryption

All data in transit between your browser and our servers is encrypted using TLS 1.2 or higher (256-bit SSL). Sensitive data at rest — including password hashes, identity document files, and financial records — is stored using AES-256 encryption within access-controlled storage systems. Encryption keys are managed through a dedicated key management service with strict access controls.

5.2 Access Controls

Access to personal data held by imajbet is restricted on a strict need-to-know basis. Staff members are granted access only to the data categories required for their specific role. All internal access is logged and subject to periodic audit. Privileged access to sensitive systems requires multi-factor authentication and is reviewed on a quarterly basis.

5.3 Infrastructure Security

The imajbet platform is hosted on secure cloud infrastructure protected by enterprise-grade firewalls, intrusion detection systems, and DDoS mitigation services. Regular vulnerability assessments and penetration tests are conducted to identify and remediate potential security weaknesses before they can be exploited.

5.4 Incident Response

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected Members, imajbet will notify affected Members as promptly as reasonably practicable via the email addresses registered to their accounts. The notification will include a description of the nature of the breach, the categories of data affected, the likely consequences, and the measures taken or proposed to address the breach.

imajbet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guideline:

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with a specific individual. Anonymised aggregate data (such as platform-wide traffic statistics) may be retained indefinitely for analytical purposes.

Where a Member exercises their right to erasure (see Section 7), imajbet will assess the request against any overriding legal obligations — such as AML record-keeping requirements — that may require continued retention of certain data categories. We will inform you of any such constraints when responding to your erasure request.

As a Member of imajbet, you hold the following rights in respect of your personal data. These rights may be subject to certain legal limitations, which will be explained to you when you submit a request.

7.1 Right of Access

You have the right to request a copy of the personal data that imajbet holds about you. Upon receiving a verified access request, we will provide you with a summary of your data in a readable format within five business days. Requests may be submitted by email to support@imajbet from the email address registered to your account.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may update certain account details — such as your email address and phone number — directly through your account settings. For changes to your registered name or date of birth, please contact our support team with appropriate documentary evidence.

7.3 Right to Erasure

You may request the deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, you have withdrawn consent (where consent was the legal basis), or you object to processing and there is no overriding legitimate interest. As noted in Section 6, certain data categories may need to be retained to comply with legal obligations, and erasure requests will be assessed on that basis.

7.4 Right to Restrict Processing

You may request that imajbet restrict the processing of your personal data — meaning we retain it but do not actively use it — while a dispute about the accuracy of the data, the legal basis for processing, or an erasure request is being resolved.

7.5 Right to Data Portability

Where processing is based on your consent or on contract performance, and the processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON), and to transmit that data to another controller.

7.6 Right to Object

You have the right to object to the processing of your personal data where that processing is based on legitimate interest, including profiling. imajbet will cease processing unless we can demonstrate compelling legitimate grounds that override your interests or the processing is required for the establishment, exercise, or defence of legal claims.

7.7 Right to Withdraw Consent

Where imajbet processes your personal data on the basis of your consent — most notably for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw marketing consent, update your notification preferences in your account settings or email our support team.

8.1 Changes to This Policy

imajbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will notify active Members via the email address registered to their account at least 14 days before the changes take effect. The "Last Updated" date at the top of this page will be revised to reflect any amendments.

Continued use of the imajbet platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Policy, you should stop using the platform and may request account closure by contacting our support team.

8.2 Children's Privacy

imajbet is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been submitted by or on behalf of an individual under 18, we will immediately suspend the relevant account, delete the data without retention, and decline to process any associated transactions. If you believe a minor has registered on imajbet, please notify us immediately at support@imajbet.

8.3 Links to Third-Party Platforms

The imajbet platform does not contain links to third-party websites for general browsing. Where game content is powered by third-party studios, the data processing activities of those studios within their own infrastructure are governed by their own privacy policies. imajbet is not responsible for the privacy practices of third-party game providers in respect of data processed entirely within their own systems.

8.4 Contact Our Privacy Team

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data imajbet holds about you, please contact our privacy support team. All privacy-related correspondence should be directed to:

Email (plain text — not a link): support@imajbet

Support Hours: 24/7 — Bangladesh Standard Time (UTC+6)

Please include "Privacy Request" in the subject line of your email, along with your registered username, so that our team can locate your account and respond efficiently. We will acknowledge your message within 24 hours and aim to provide a full response within five business days.