Responsible Gaming at imajbet

Why We Enforce the 18+ Rule

The developing brain is particularly vulnerable to the reward-pattern reinforcement that gambling can create. Research consistently shows that individuals who begin gambling before adulthood face a significantly elevated risk of developing problem gambling behaviours later in life. imajbet takes this responsibility seriously and will never knowingly facilitate underage gambling on our platform.

How We Verify Age

All new Members are required to complete a Know Your Customer (KYC) verification process before withdrawals are permitted. This process requires submission of a government-issued identity document — such as a National Identity Card (NID) or passport — confirming that the account holder is 18 years of age or older. Accounts that cannot be verified will be restricted until verification is complete.

Parental Controls & Household Devices

If you share a device with younger household members, we strongly recommend enabling parental control software to prevent access to gambling sites. Free filtering tools are available from most internet service providers in Bangladesh. Always log out of your imajbet account after each session and keep your login credentials private. imajbet cannot be held responsible for underage access resulting from a Member's failure to secure their own account credentials.

Gambling is a recreational activity for the vast majority of our Members. However, for some individuals it can escalate into a pattern of behaviour that causes genuine harm — financially, emotionally, and socially. Being able to recognise the early warning signs is the most effective step towards regaining control.

Common Warning Signs

Problem gambling does not always look the same for every person, but the following indicators are widely recognised by mental health professionals as signs that gambling may be becoming harmful:

• Spending more money on gambling than you originally intended or can afford to lose.
• Chasing losses — placing further bets in an attempt to win back money already lost.
• Lying to family members, friends, or colleagues about the amount of time or money spent gambling.
• Borrowing money, selling assets, or neglecting bills in order to fund gambling activity.
• Feeling anxious, irritable, or restless when you are not gambling or when attempting to cut down.
• Gambling as a way to escape stress, loneliness, depression, or other emotional difficulties.
• Repeatedly failing to stick to personal limits you have set for yourself.
• Gambling interfering with your work, studies, relationships, or daily responsibilities.

One of the most effective ways to keep gambling enjoyable is to decide in advance how much money you are comfortable spending and to set a hard limit that the platform enforces for you. imajbet offers flexible deposit and spending limit controls that you can configure directly from your account settings.

Daily Deposit Limit

You can set a maximum total deposit amount per calendar day. Once this limit is reached, no further deposits will be accepted until the following day. For example, setting a daily deposit limit of ৳2,000 means that regardless of how many deposit attempts you make, your total deposits for that 24-hour period will never exceed ৳2,000.

Weekly Deposit Limit

A weekly cap covers a rolling seven-day window. This is useful if your spending tends to vary day-to-day but you want to ensure the cumulative total for the week remains within a budget you are comfortable with. Members managing stricter budgets may find a weekly limit easier to track than a daily one.

Monthly Deposit Limit

A monthly deposit limit provides the broadest spending guardrail. This is particularly suitable for Members who engage with the platform intermittently throughout the month, as it prevents a single high-activity session from exhausting a larger-than-intended budget.

How to Set or Adjust Your Limits

Deposit limits can be set, reduced, or increased through the Responsible Gaming section of your imajbet account settings. Please note the following important rules:

• Reducing a limit takes effect immediately — it cannot be reversed for a minimum of 24 hours after the reduction was applied.
• Increasing a limit requires a mandatory seven-day cooling-off period before the higher limit becomes active. This delay is intentional and is designed to prevent impulsive increases during a losing session.
• If you are unable to access your account settings, contact our support team at support@imajbet and we will apply or adjust limits on your behalf.

Sometimes you simply need a break — whether you have had an unexpectedly long session, you are feeling emotionally heightened after a loss, or you just want to step away from gambling for a defined period without committing to a full self-exclusion. imajbet's time-out feature is designed exactly for these situations.

How the Time-Out Feature Works

A time-out temporarily suspends your ability to log into your imajbet account and place bets or access casino games for the duration you select. During a time-out, you will not receive any promotional emails or bonus notifications from imajbet. Your account balance is preserved and will be available to you when the time-out period expires.

Available Time-Out Durations

• 24-Hour Break — A one-day pause for situations where you feel you have played more than intended on a given day.
• 7-Day Break — A one-week cooling-off period suitable for managing a run of poor sessions or rising emotional involvement.
• 30-Day Break — A month-long pause that provides meaningful distance from the platform without the permanence of self-exclusion.
• 90-Day Break — A three-month time-out for Members who need a longer period of reflection and recovery.

Activating a Time-Out

Time-out options are available within the Responsible Gaming section of your account settings. You can also request a time-out by contacting our support team directly, in which case we will apply it to your account immediately. A time-out, once activated, cannot be reversed before its end date — this is a deliberate design decision to protect you during a period of vulnerability.

Self-Exclusion Periods

imajbet offers the following self-exclusion durations:

• 6 Months — Suitable for Members who recognise that gambling has become a problem and need a substantial break to reassess.
• 1 Year — A full calendar year of exclusion, allowing adequate time for professional support and recovery without platform access.
• 3 Years — For Members whose gambling has caused significant harm and who need an extended period away from all online betting activity.
• Permanent / Indefinite — A lifelong exclusion that closes your account permanently with no option to return. This option is available for Members who feel they should never return to gambling.

What Happens to Your Balance?

If you have a remaining balance in your imajbet account at the time you request self-exclusion, you may withdraw those funds before the exclusion is applied. Please contact our support team to facilitate the withdrawal. Any active bonuses at the time of self-exclusion will be forfeited — bonus funds are not withdrawable as part of a self-exclusion withdrawal.

How to Request Self-Exclusion

To request self-exclusion, please contact our support team directly at support@imajbet with the subject line "Self-Exclusion Request" and your registered username. Our team will process your request within one hour during support hours and will send a confirmation email once the exclusion has been applied. You can also initiate self-exclusion through the Responsible Gaming section of your account settings.

After Self-Exclusion Expires

When a self-exclusion period expires, your account will not automatically be reactivated. You must contact our support team and complete a brief responsible gaming check before access is restored. This ensures that the decision to return to gambling is made consciously and deliberately, rather than by default.

If you feel that gambling is negatively affecting your life — or the life of someone close to you — seeking help early makes a significant difference to outcomes. imajbet encourages any Member who is struggling to reach out, both to our own support team and to independent professional support services.

Our responsible gaming and player protection team is available around the clock to assist you with any concern relating to your gambling activity on imajbet. Whether you want to activate a protective tool, ask a question about this policy, or simply talk through a concern confidentially, we are here for you.

• Email: support@imajbet — plain text, not a clickable link
• Subject line: Use "Responsible Gaming" for priority routing
• Hours: 24/7 — Bangladesh Standard Time (UTC+6)
• Response time: We aim to acknowledge all responsible gaming emails within one hour and provide a full response within three hours.

All responsible gaming communications are handled with strict confidentiality. Your inquiry will not affect your account standing and will not be shared with any third party unless required by law or necessary to process a specific protective tool request (such as a self-exclusion).